Customer feedback & CSAT surveys

Phone surveys customers actually finish

A conversation gets answers a form does not. The agent asks your survey questions, follows up on low scores to find out why, and every call lands with sentiment and per-question results already scored.

What the agent does on each call

  • Ask a rating question and follow up when the score is low
  • Capture open-ended feedback in the customer’s own words
  • Keep the survey short with branching that skips irrelevant questions
  • Run in English, Hindi or Hinglish per campaign

What your team gets back

  • Sentiment breakdown across the whole campaign
  • Question-by-question results you can filter and export
  • Report links to share results with the wider team

How it works

From contact list to scored calls

  1. 01

    Upload your contacts

    Bring a CSV or add contacts by hand. Map columns once; per-contact overrides are supported.

  2. 02

    Define the objective

    Set what the agent must find out, what ends the call early, and how each answer should be judged.

  3. 03

    Launch and watch

    Calls dial over enterprise telephony with per-tenant concurrency limits protecting your other campaigns.

  4. 04

    Read the scored result

    Transcripts, sentiment and outcomes land as each call ends — share a report link with anyone.

Put outbound calling on autopilot

Launch your first campaign and see every call scored as it lands.